Frequently Asked Questions

What Comes In the Balloon Garland Box?

Our balloon garland boxes are packed with your chosen colour combo of balloons in a range of sizes. To make your balloon garland creation as easy to create as we can, we include a balloon dual action hand pump. A balloon tie tool to speed up the process and save your fingers from blisters. A step by step guide on how to create your garland. A decorating strip and lastly, glue dots to attach the smaller balloons to your garland filling in any gaps and making your balloon garland picture perfect.  

What is personalisation?

Depending on the product you are able to personalise certain aspects of your order, these can range from custom bunting, invititations, party favor boxes and more.

If the product supports personalisation it can be enabled by selecting the personalisation add on in the specific products descriptions.

What should I do if my product is faulty?

At Boxed In Time customer satisfaction is our utmost priority, while we do our best to ensure that all products leave us packaged and checked for any defects we can’t promise that it will arrive the same as it left.

In the event of a balloon catastrophe we always provide extra balloons in our kits to use as extras or replacements in the case of a balloon(s) being defective, if the product(s) received are not up to your standards please contact us via the contact us page for assistance in resolving any grievances.


My order hasn't arrived yet!

We aim to have all orders packed and sent out within 3 business days in attempt to meet all deadlines, unfortunately shipping is out of our control and while we try to get it all delivered on time in certain circumstances such as the current COVID-19 pandemic or certain holiday periods deliveries can be delayed for a few days at a time.

We use Sendle for all of our deliveries unless otherwise specified, should you have any issues with the status of your posted order please contact us via the contact page to get in touch so we can assist.